{"id":14235,"date":"2024-05-31T10:00:23","date_gmt":"2024-05-31T03:00:23","guid":{"rendered":"https:\/\/vieclam.net\/blog\/?p=14235"},"modified":"2024-05-31T10:00:27","modified_gmt":"2024-05-31T03:00:27","slug":"mo-ta-cong-viec-cham-soc-khach-hang","status":"publish","type":"post","link":"https:\/\/vieclam.net\/blog\/mo-ta-cong-viec-cham-soc-khach-hang-14235\/","title":{"rendered":"B\u1ea3ng m\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng chi ti\u1ebft"},"content":{"rendered":"\n<h2 style=\"text-align: justify;\"><span data-sheets-root=\"1\" data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;T\u1eeb kho\u00e1 ph\u1ee5: \\nm\u1eabu m\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \\nm\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng b\u1ec7nh vi\u1ec7n \\nm\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng viettel \\nm\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng kh\u00e1ch s\u1ea1n \\n\\nInternal link: \\n\\nOutline:\\nH1: B\u1ea3n m\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng chi ti\u1ebft\\n\\nH2: Sapo \\nTr\u00ecnh b\u00e0y ng\u1eafn g\u1ecdn v\u00e0 s\u00fac t\u00edch m\u1ee5c \u0111\u00edch c\u1ee7a b\u00e0i vi\u1ebft, c\u00f3 CTA (\u0111\u1ed9 d\u00e0i t\u1eeb 3-6 d\u00f2ng c\u00f3 ch\u1ee9a KW m\u1ee5c ti\u00eau) \\n\\nH3: 1. \u0110\u1ecbnh ngh\u0129a nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \\n\\nH3: 2. M\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \\n\\nH3: 3. M\u1ee9c l\u01b0\u01a1ng hi\u1ec7n t\u1ea1i cho c\u00f4ng vi\u1ec7c nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \\n- Vi\u1ebft l\u1eddi d\u1eabn \\n- K\u1ebb b\u1ea3ng: V\u1ecb tr\u00ed, M\u1ee9c l\u01b0\u01a1ng \\n(ch\u00e8n kw ph\u1ee5 v\u00e0o v\u1ecb tr\u00ed, b\u1ed5 sung th\u00eam c\u00e1c v\u1ecb tr\u00ed nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng kh\u00e1ch, m\u1ee9c l\u01b0\u01a1ng \u0111\u1ec3 giao \u0111\u1ed9ng trong kho\u1ea3ng)\\n- Note l\u01b0u \u00fd ch\u1ec9 l\u00e0 m\u1ee9c l\u01b0\u01a1ng tham kh\u1ea3o... \\n\\nH3: 4. Nh\u1eefng t\u1ed1 ch\u1ea5t \u0111\u1ec3 tr\u1edf th\u00e0nh nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \\nGi\u1ecdng n\u00f3i d\u1ec5 nghe, kh\u1ea3 n\u0103ng truy\u1ec1n \u0111\u1ea1t t\u1ed1t \\nCh\u1ecbu \u0111\u01b0\u1ee3c \u00e1p l\u1ef1c cao trong c\u00f4ng vi\u1ec7c \\nTh\u00e0nh th\u1ea1o k\u1ef9 n\u0103ng tin h\u1ecdc v\u0103n ph\u00f2ng \\nC\u00f3 kh\u1ea3 n\u0103ng l\u1eafng nghe \\n\\nH3: 5. K\u1ef9 n\u0103ng \u0111\u1ec3 tr\u1edf th\u00e0nh nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng chuy\u00ean nghi\u1ec7p \\n- K\u1ef9 n\u0103ng giao ti\u1ebfp t\u1ed1t \\n- S\u1ef1 nhi\u1ec7t t\u00ecnh v\u00e0 chu \u0111\u00e1o \\n- N\u1eafm r\u00f5 ki\u1ebfn th\u1ee9c v\u1ec1 s\u1ea3n ph\u1ea9m \\n- Ki\u00ean nh\u1eabn v\u1edbi kh\u00e1ch h\u00e0ng \\n- Kh\u1ea3 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 t\u1ed1t\\n\\nH3: 6. T\u00ecm vi\u1ec7c l\u00e0m Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ea1i Vieclam.net\\n\\nK\u1ebft \\nD\u1eabn d\u1eaft v\u1ec1 Vieclam.net \u0111\u1ec3 t\u1ea1o CV \u1ee9ng tuy\u1ec3n, xem th\u00eam c\u00e1c tin \u0111\u0103ng kh\u00e1c...\\n\\nTham kh\u1ea3o: https:\/\/careerviet.vn\/vi\/talentcommunity\/wiki-career\/cham-soc-khach-hang-la-gi-mo-ta-cong-viec-nhan-vien-cham-soc-khach-hang.35A52024.html?gad_source=1&amp;gclid=CjwKCAjwouexBhAuEiwAtW_ZxxsQ-Jqk9LGKzJhHMDN47JI7GfxMzLksKplCIbcn5y32XdfvMX3KoRoChHQQAvD_BwE \\nhttps:\/\/glints.com\/vn\/blog\/mo-ta-cong-viec-nhan-vien-cham-soc-khach-hang\/#yeu_cau_co_ban_cua_mot_nhan_vien_cskh_la_gi\\nhttps:\/\/fastwork.vn\/ban-mo-ta-cong-viec-nhan-vien-cham-soc-khach-hang-2021\/#5_Nhung_nguyen_tac_can_nho_trong_quy_trinh_cham_soc_khach_hang_truoc_ban_hang_-_trong_-_sau_ban_hang&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:1311491,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:6989903},&quot;11&quot;:3,&quot;12&quot;:0,&quot;21&quot;:0,&quot;23&quot;:1}\" data-sheets-textstyleruns=\"{&quot;1&quot;:0,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:14}\uee10{&quot;1&quot;:195,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:211}\uee10{&quot;1&quot;:212,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:283}\uee10{&quot;1&quot;:285,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:295}\uee10{&quot;1&quot;:399,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:507}\uee10{&quot;1&quot;:508,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:579}\uee10{&quot;1&quot;:793,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:858}\uee10{&quot;1&quot;:1002,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:1075}\uee10{&quot;1&quot;:1222,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:1278}\uee10{&quot;1&quot;:1738,&quot;2&quot;:{&quot;2&quot;:{&quot;1&quot;:2,&quot;2&quot;:1136076},&quot;9&quot;:1}}\" data-sheets-hyperlinkruns=\"{&quot;1&quot;:1739,&quot;2&quot;:&quot;https:\/\/fastwork.vn\/ban-mo-ta-cong-viec-nhan-vien-cham-soc-khach-hang-2021\/#5_Nhung_nguyen_tac_can_nho_trong_quy_trinh_cham_soc_khach_hang_truoc_ban_hang_-_trong_-_sau_ban_hang&quot;}\uee10{&quot;1&quot;:1915}\">Hi\u1ec7n nay, nhu c\u1ea7u tuy\u1ec3n d\u1ee5ng nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ea1i c\u00e1c c\u00f4ng ty v\u00e0 doanh nghi\u1ec7p ng\u00e0y c\u00e0ng t\u0103ng cao, t\u1ea1o ra c\u01a1 h\u1ed9i vi\u1ec7c l\u00e0m v\u00f4 c\u00f9ng r\u1ed9ng m\u1edf. B\u00e0i vi\u1ebft &#8220;<strong>M\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong>&#8221; sau c\u1ee7a\u00a0<strong>Vieclam.net<\/strong> s\u1ebd cung c\u1ea5p th\u00f4ng tin chi ti\u1ebft, h\u1eefu \u00edch gi\u00fap b\u1ea1n hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 y\u00eau c\u1ea7u v\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a v\u1ecb tr\u00ed n\u00e0y.<\/span><\/h2>\n<figure id=\"attachment_14695\" aria-describedby=\"caption-attachment-14695\" style=\"width: 800px\" class=\"wp-caption alignnone\"><img decoding=\"async\" class=\"size-full wp-image-14695\" src=\"https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28165643\/mo-ta-cong-viec-cham-soc-khach-hang-8.jpg\" alt=\"M\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng\" width=\"800\" height=\"450\" srcset=\"https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28165643\/mo-ta-cong-viec-cham-soc-khach-hang-8.jpg 800w, https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28165643\/mo-ta-cong-viec-cham-soc-khach-hang-8-300x169.jpg 300w, https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28165643\/mo-ta-cong-viec-cham-soc-khach-hang-8-768x432.jpg 768w, https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28165643\/mo-ta-cong-viec-cham-soc-khach-hang-8-150x84.jpg 150w, https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28165643\/mo-ta-cong-viec-cham-soc-khach-hang-8-696x392.jpg 696w, https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28165643\/mo-ta-cong-viec-cham-soc-khach-hang-8-747x420.jpg 747w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption id=\"caption-attachment-14695\" class=\"wp-caption-text\">M\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/figcaption><\/figure>\n<h3 style=\"text-align: justify;\"><strong>1. \u0110\u1ecbnh ngh\u0129a nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong><\/h3>\n<p style=\"text-align: justify;\">Nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng h\u1ed7 tr\u1ee3 v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng khi s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a c\u00f4ng ty, \u0111\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng. C\u00f4ng vi\u1ec7c bao g\u1ed3m ti\u1ebfp nh\u1eadn v\u00e0 x\u1eed l\u00fd y\u00eau c\u1ea7u, khi\u1ebfu n\u1ea1i, cung c\u1ea5p th\u00f4ng tin s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 v\u00e0 duy tr\u00ec m\u1ed1i quan h\u1ec7 t\u1ed1t v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n<p style=\"text-align: justify;\">C\u00f3 hai h\u00ecnh th\u1ee9c l\u00e0m vi\u1ec7c d\u00e0nh cho v\u1ecb tr\u00ed nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng:<\/p>\n<ul style=\"text-align: justify;\">\n<li><strong>Tr\u1ef1c Ti\u1ebfp<\/strong>: L\u00e0m vi\u1ec7c t\u1ea1i c\u00f4ng ty, c\u1eeda h\u00e0ng, ho\u1eb7c trung t\u00e2m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, gi\u1ea3i quy\u1ebft y\u00eau c\u1ea7u v\u00e0 khi\u1ebfu n\u1ea1i tr\u1ef1c ti\u1ebfp.<\/li>\n<li><strong>Online<\/strong>: Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua email, chat, m\u1ea1ng x\u00e3 h\u1ed9i v\u00e0 c\u00e1c n\u1ec1n t\u1ea3ng tr\u1ef1c tuy\u1ebfn, l\u00e0m vi\u1ec7c linh ho\u1ea1t t\u1eeb xa.<\/li>\n<\/ul>\n<figure id=\"attachment_14698\" aria-describedby=\"caption-attachment-14698\" style=\"width: 800px\" class=\"wp-caption alignnone\"><img decoding=\"async\" class=\"wp-image-14698 size-full\" src=\"https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28170701\/mo-ta-cong-viec-cham-soc-khach-hang-2-1.jpg\" alt=\"\u0110\u1ecbnh ngh\u0129a nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng\" width=\"800\" height=\"450\" srcset=\"https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28170701\/mo-ta-cong-viec-cham-soc-khach-hang-2-1.jpg 800w, https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28170701\/mo-ta-cong-viec-cham-soc-khach-hang-2-1-300x169.jpg 300w, https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28170701\/mo-ta-cong-viec-cham-soc-khach-hang-2-1-768x432.jpg 768w, https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28170701\/mo-ta-cong-viec-cham-soc-khach-hang-2-1-150x84.jpg 150w, https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28170701\/mo-ta-cong-viec-cham-soc-khach-hang-2-1-696x392.jpg 696w, https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28170701\/mo-ta-cong-viec-cham-soc-khach-hang-2-1-747x420.jpg 747w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption id=\"caption-attachment-14698\" class=\"wp-caption-text\">\u0110\u1ecbnh ngh\u0129a nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/figcaption><\/figure>\n<p style=\"text-align: justify;\"><strong>Xem th\u00eam: <a href=\"https:\/\/vieclam.net\/blog\/mo-ta-cong-viec-telesales-14171\/\" target=\"_blank\" rel=\"noopener\">Telesales l\u00e0 g\u00ec? M\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c telesales chi ti\u1ebft nh\u1ea5t<\/a><\/strong><\/p>\n<h3 style=\"text-align: justify;\"><strong>2. M\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong><\/h3>\n<p style=\"text-align: justify;\">H\u1ea7u h\u1ebft c\u00e1c c\u00f4ng ty, t\u1eeb doanh nghi\u1ec7p v\u1eeba \u0111\u1ebfn l\u1edbn, \u0111\u1ec1u c\u00f3 b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ri\u00eang bi\u1ec7t. T\u00f9y thu\u1ed9c v\u00e0o t\u00ednh ch\u1ea5t c\u1ee7a ng\u00e0nh ngh\u1ec1 v\u00e0 ch\u00ednh s\u00e1ch c\u1ee5 th\u1ec3 c\u1ee7a t\u1eebng c\u00f4ng ty, nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u1ea3m nh\u1eadn c\u00e1c nhi\u1ec7m v\u1ee5 kh\u00e1c nhau. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 b\u1ea3ng m\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng:<\/p>\n<div class=\"w-full text-token-text-primary\" dir=\"auto\" style=\"text-align: justify;\" data-testid=\"conversation-turn-117\" data-scroll-anchor=\"true\">\n<div class=\"py-2 juice:py-[18px] px-3 text-base md:px-4 m-auto md:px-5 lg:px-1 xl:px-5\">\n<div class=\"mx-auto flex flex-1 gap-3 text-base juice:gap-4 juice:md:gap-6 md:max-w-3xl lg:max-w-[40rem] xl:max-w-[48rem]\">\n<div class=\"group\/conversation-turn relative flex w-full min-w-0 flex-col agent-turn\">\n<div class=\"flex-col gap-1 md:gap-3\">\n<div class=\"flex flex-grow flex-col max-w-full\">\n<div class=\"min-h-[20px] text-message flex flex-col items-start whitespace-pre-wrap break-words [.text-message+&amp;]:mt-5 juice:w-full juice:items-end overflow-x-auto gap-2\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"0ad9f16b-6847-4d79-999d-81c20314e736\">\n<div class=\"flex w-full flex-col gap-1 juice:empty:hidden juice:first:pt-[3px]\">\n<div class=\"markdown prose w-full break-words dark:prose-invert light\">\n<ul>\n<li>L\u1eafng nghe v\u00e0 ghi nh\u1eadn m\u1ecdi th\u1eafc m\u1eafc, khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5. Ph\u00e2n lo\u1ea1i c\u00e1c v\u1ea5n \u0111\u1ec1 v\u00e0 chuy\u1ec3n \u0111\u1ebfn c\u00e1c b\u1ed9 ph\u1eadn li\u00ean quan \u0111\u1ec3 x\u1eed l\u00fd k\u1ecbp th\u1eddi.<\/li>\n<li>\u0110\u00e1nh gi\u00e1 v\u00e0 \u0111\u01b0a ra c\u00e1c gi\u1ea3i ph\u00e1p c\u1ee5 th\u1ec3 cho c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng. H\u01b0\u1edbng d\u1eabn kh\u00e1ch h\u00e0ng c\u00e1ch s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 h\u1ecd g\u1eb7p ph\u1ea3i.<\/li>\n<li>Thu th\u1eadp th\u00f4ng tin chi ti\u1ebft t\u1eeb kh\u00e1ch h\u00e0ng \u0111\u1ec3 hi\u1ec3u r\u00f5 v\u1ea5n \u0111\u1ec1. Ph\u00e2n t\u00edch c\u00e1c d\u1eef li\u1ec7u thu th\u1eadp \u0111\u01b0\u1ee3c \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 c\u1ee7a th\u1eafc m\u1eafc ho\u1eb7c khi\u1ebfu n\u1ea1i. \u0110\u01b0a ra c\u00e1c b\u00e1o c\u00e1o v\u00e0 \u0111\u1ec1 xu\u1ea5t c\u1ea3i ti\u1ebfn \u0111\u1ec3 ng\u0103n ch\u1eb7n c\u00e1c v\u1ea5n \u0111\u1ec1 t\u01b0\u01a1ng t\u1ef1 trong t\u01b0\u01a1ng lai.<\/li>\n<li>\u0110\u00e1p \u1ee9ng nhanh ch\u00f3ng c\u00e1c tin nh\u1eafn, email, v\u00e0 cu\u1ed9c g\u1ecdi t\u1eeb kh\u00e1ch h\u00e0ng. Cung c\u1ea5p th\u00f4ng tin ch\u00ednh x\u00e1c c\u00e1c v\u1ec1 s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 c\u1ee7a c\u00f4ng ty.<\/li>\n<li>Li\u00ean t\u1ee5c gi\u00e1m s\u00e1t tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 ph\u00e1t hi\u1ec7n s\u1edbm c\u00e1c v\u1ea5n \u0111\u1ec1. Th\u1ef1c hi\u1ec7n c\u00e1c \u0111i\u1ec1u ch\u1ec9nh c\u1ea7n thi\u1ebft \u0111\u1ec3 c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5.<\/li>\n<li>Ti\u1ebfp nh\u1eadn v\u00e0 x\u1eed l\u00fd c\u00e1c cu\u1ed9c g\u1ecdi \u0111\u1ebfn t\u1eeb kh\u00e1ch h\u00e0ng. K\u1ebft n\u1ed1i kh\u00e1ch h\u00e0ng v\u1edbi c\u00e1c b\u1ed9 ph\u1eadn li\u00ean quan khi c\u1ea7n thi\u1ebft.<\/li>\n<li><span style=\"font-family: Verdana, BlinkMacSystemFont, -apple-system, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif; color: initial;\">H\u01b0\u1edbng d\u1eabn kh\u00e1ch h\u00e0ng trong qu\u00e1 tr\u00ecnh \u0111\u1eb7t h\u00e0ng. <\/span><span style=\"font-family: Verdana, BlinkMacSystemFont, -apple-system, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif; color: initial;\">Gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn \u0111\u1ed5i h\u00e0ng, ho\u00e0n ti\u1ec1n ho\u1eb7c h\u1ee7y \u0111\u01a1n h\u00e0ng.<\/span><\/li>\n<li>C\u1eadp nh\u1eadt th\u00f4ng tin v\u1ec1 c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh gi\u1ea3m gi\u00e1, khuy\u1ebfn m\u00e3i m\u1edbi nh\u1ea5t. T\u01b0 v\u1ea5n kh\u00e1ch h\u00e0ng v\u1ec1 c\u00e1ch th\u1ee9c tham gia v\u00e0 l\u1ee3i \u00edch c\u1ee7a c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i.<\/li>\n<li><span style=\"font-family: Verdana, BlinkMacSystemFont, -apple-system, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif; color: initial;\">S\u1eed d\u1ee5ng c\u00e1c k\u1ef9 n\u0103ng v\u00e0 c\u00f4ng c\u1ee5 \u0111\u1ec3 t\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng m\u1edbi. <\/span><span style=\"font-family: Verdana, BlinkMacSystemFont, -apple-system, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif; color: initial;\">Ph\u00e1t tri\u1ec3n c\u00e1c chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec3 thu h\u00fat kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng. <\/span><span style=\"font-family: Verdana, BlinkMacSystemFont, -apple-system, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif; color: initial;\">T\u1ed1i \u01b0u h\u00f3a c\u00e1c ho\u1ea1t \u0111\u1ed9ng \u0111\u1ec3 t\u0103ng doanh s\u1ed1 v\u00e0 m\u1edf r\u1ed9ng th\u1ecb ph\u1ea7n.<\/span><\/li>\n<li><span style=\"font-family: Verdana, BlinkMacSystemFont, -apple-system, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif; color: initial;\">Chu\u1ea9n b\u1ecb v\u00e0 g\u1eedi qu\u00e0 t\u1eb7ng tri \u00e2n \u0111\u1ebfn kh\u00e1ch h\u00e0ng v\u00e0o c\u00e1c d\u1ecbp \u0111\u1eb7c bi\u1ec7t nh\u01b0 l\u1ec5, T\u1ebft, sinh nh\u1eadt. <\/span><span style=\"font-family: Verdana, BlinkMacSystemFont, -apple-system, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif; color: initial;\">Duy tr\u00ec li\u00ean l\u1ea1c th\u01b0\u1eddng xuy\u00ean v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ec3 c\u1ee7ng c\u1ed1 m\u1ed1i quan h\u1ec7 t\u1ed1t \u0111\u1eb9p.<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"text-align: justify;\">\n<p>Nh\u1eefng nhi\u1ec7m v\u1ee5 tr\u00ean gi\u00fap \u0111\u1ea3m b\u1ea3o r\u1eb1ng kh\u00e1ch h\u00e0ng lu\u00f4n nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 h\u1ed7 tr\u1ee3 k\u1ecbp th\u1eddi v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng, g\u00f3p ph\u1ea7n n\u00e2ng cao tr\u1ea3i nghi\u1ec7m v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a h\u1ecd \u0111\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 c\u1ee7a c\u00f4ng ty.<\/p>\n<figure id=\"attachment_14699\" aria-describedby=\"caption-attachment-14699\" style=\"width: 800px\" class=\"wp-caption alignnone\"><img decoding=\"async\" class=\"wp-image-14699 size-full\" src=\"https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28170711\/mo-ta-cong-viec-cham-soc-khach-hang-3-1.jpg\" alt=\"B\u1ea3ng m\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng\" width=\"800\" height=\"450\" srcset=\"https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28170711\/mo-ta-cong-viec-cham-soc-khach-hang-3-1.jpg 800w, https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28170711\/mo-ta-cong-viec-cham-soc-khach-hang-3-1-300x169.jpg 300w, https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28170711\/mo-ta-cong-viec-cham-soc-khach-hang-3-1-768x432.jpg 768w, https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28170711\/mo-ta-cong-viec-cham-soc-khach-hang-3-1-150x84.jpg 150w, https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28170711\/mo-ta-cong-viec-cham-soc-khach-hang-3-1-696x392.jpg 696w, https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28170711\/mo-ta-cong-viec-cham-soc-khach-hang-3-1-747x420.jpg 747w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption id=\"caption-attachment-14699\" class=\"wp-caption-text\">B\u1ea3ng m\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/figcaption><\/figure>\n<\/div>\n<h3 style=\"text-align: justify;\"><span data-sheets-root=\"1\" data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;T\u1eeb kho\u00e1 ph\u1ee5: \\nm\u1eabu m\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \\nm\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng b\u1ec7nh vi\u1ec7n \\nm\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng viettel \\nm\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng kh\u00e1ch s\u1ea1n \\n\\nInternal link: \\n\\nOutline:\\nH1: B\u1ea3n m\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng chi ti\u1ebft\\n\\nH2: Sapo \\nTr\u00ecnh b\u00e0y ng\u1eafn g\u1ecdn v\u00e0 s\u00fac t\u00edch m\u1ee5c \u0111\u00edch c\u1ee7a b\u00e0i vi\u1ebft, c\u00f3 CTA (\u0111\u1ed9 d\u00e0i t\u1eeb 3-6 d\u00f2ng c\u00f3 ch\u1ee9a KW m\u1ee5c ti\u00eau) \\n\\nH3: 1. \u0110\u1ecbnh ngh\u0129a nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \\n\\nH3: 2. M\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \\n\\nH3: 3. M\u1ee9c l\u01b0\u01a1ng hi\u1ec7n t\u1ea1i cho c\u00f4ng vi\u1ec7c nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \\n- Vi\u1ebft l\u1eddi d\u1eabn \\n- K\u1ebb b\u1ea3ng: V\u1ecb tr\u00ed, M\u1ee9c l\u01b0\u01a1ng \\n(ch\u00e8n kw ph\u1ee5 v\u00e0o v\u1ecb tr\u00ed, b\u1ed5 sung th\u00eam c\u00e1c v\u1ecb tr\u00ed nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng kh\u00e1ch, m\u1ee9c l\u01b0\u01a1ng \u0111\u1ec3 giao \u0111\u1ed9ng trong kho\u1ea3ng)\\n- Note l\u01b0u \u00fd ch\u1ec9 l\u00e0 m\u1ee9c l\u01b0\u01a1ng tham kh\u1ea3o... \\n\\nH3: 4. Nh\u1eefng t\u1ed1 ch\u1ea5t \u0111\u1ec3 tr\u1edf th\u00e0nh nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \\nGi\u1ecdng n\u00f3i d\u1ec5 nghe, kh\u1ea3 n\u0103ng truy\u1ec1n \u0111\u1ea1t t\u1ed1t \\nCh\u1ecbu \u0111\u01b0\u1ee3c \u00e1p l\u1ef1c cao trong c\u00f4ng vi\u1ec7c \\nTh\u00e0nh th\u1ea1o k\u1ef9 n\u0103ng tin h\u1ecdc v\u0103n ph\u00f2ng \\nC\u00f3 kh\u1ea3 n\u0103ng l\u1eafng nghe \\n\\nH3: 5. K\u1ef9 n\u0103ng \u0111\u1ec3 tr\u1edf th\u00e0nh nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng chuy\u00ean nghi\u1ec7p \\n- K\u1ef9 n\u0103ng giao ti\u1ebfp t\u1ed1t \\n- S\u1ef1 nhi\u1ec7t t\u00ecnh v\u00e0 chu \u0111\u00e1o \\n- N\u1eafm r\u00f5 ki\u1ebfn th\u1ee9c v\u1ec1 s\u1ea3n ph\u1ea9m \\n- Ki\u00ean nh\u1eabn v\u1edbi kh\u00e1ch h\u00e0ng \\n- Kh\u1ea3 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 t\u1ed1t\\n\\nH3: 6. T\u00ecm vi\u1ec7c l\u00e0m Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ea1i Vieclam.net\\n\\nK\u1ebft \\nD\u1eabn d\u1eaft v\u1ec1 Vieclam.net \u0111\u1ec3 t\u1ea1o CV \u1ee9ng tuy\u1ec3n, xem th\u00eam c\u00e1c tin \u0111\u0103ng kh\u00e1c...\\n\\nTham kh\u1ea3o: https:\/\/careerviet.vn\/vi\/talentcommunity\/wiki-career\/cham-soc-khach-hang-la-gi-mo-ta-cong-viec-nhan-vien-cham-soc-khach-hang.35A52024.html?gad_source=1&amp;gclid=CjwKCAjwouexBhAuEiwAtW_ZxxsQ-Jqk9LGKzJhHMDN47JI7GfxMzLksKplCIbcn5y32XdfvMX3KoRoChHQQAvD_BwE \\nhttps:\/\/glints.com\/vn\/blog\/mo-ta-cong-viec-nhan-vien-cham-soc-khach-hang\/#yeu_cau_co_ban_cua_mot_nhan_vien_cskh_la_gi\\nhttps:\/\/fastwork.vn\/ban-mo-ta-cong-viec-nhan-vien-cham-soc-khach-hang-2021\/#5_Nhung_nguyen_tac_can_nho_trong_quy_trinh_cham_soc_khach_hang_truoc_ban_hang_-_trong_-_sau_ban_hang&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:1311491,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:6989903},&quot;11&quot;:3,&quot;12&quot;:0,&quot;21&quot;:0,&quot;23&quot;:1}\" data-sheets-textstyleruns=\"{&quot;1&quot;:0,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:14}\uee10{&quot;1&quot;:195,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:211}\uee10{&quot;1&quot;:212,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:283}\uee10{&quot;1&quot;:285,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:295}\uee10{&quot;1&quot;:399,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:507}\uee10{&quot;1&quot;:508,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:579}\uee10{&quot;1&quot;:793,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:858}\uee10{&quot;1&quot;:1002,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:1075}\uee10{&quot;1&quot;:1222,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:1278}\uee10{&quot;1&quot;:1738,&quot;2&quot;:{&quot;2&quot;:{&quot;1&quot;:2,&quot;2&quot;:1136076},&quot;9&quot;:1}}\" data-sheets-hyperlinkruns=\"{&quot;1&quot;:1739,&quot;2&quot;:&quot;https:\/\/fastwork.vn\/ban-mo-ta-cong-viec-nhan-vien-cham-soc-khach-hang-2021\/#5_Nhung_nguyen_tac_can_nho_trong_quy_trinh_cham_soc_khach_hang_truoc_ban_hang_-_trong_-_sau_ban_hang&quot;}\uee10{&quot;1&quot;:1915}\"><strong>3. M\u1ee9c l\u01b0\u01a1ng hi\u1ec7n t\u1ea1i cho c\u00f4ng vi\u1ec7c nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\">M\u1ee9c l\u01b0\u01a1ng c\u1ee7a nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 thay \u0111\u1ed5i t\u00f9y theo kinh nghi\u1ec7m, v\u1ecb tr\u00ed c\u00f4ng vi\u1ec7c v\u00e0 \u0111\u1ecba \u0111i\u1ec3m l\u00e0m vi\u1ec7c.\u00a0<\/p>\n<table style=\"border-collapse: collapse; width: 100%; height: 130px;\">\n<tbody>\n<tr style=\"height: 26px;\">\n<td style=\"width: 50%; height: 26px;\"><strong>Kinh nghi\u1ec7m<\/strong><\/td>\n<td style=\"width: 50%; height: 26px;\"><strong>M\u1ee9c l\u01b0\u01a1ng<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 26px;\">\n<td style=\"width: 50%; height: 26px;\">Ch\u01b0a c\u00f3 kinh nghi\u1ec7m<\/td>\n<td style=\"width: 50%; height: 26px;\">4 &#8211; 7 tri\u1ec7u \u0111\u1ed3ng\/ th\u00e1ng<\/td>\n<\/tr>\n<tr style=\"height: 26px;\">\n<td style=\"width: 50%; height: 26px;\">1- 3 n\u0103m<\/td>\n<td style=\"width: 50%; height: 26px;\">6 &#8211; 10 tri\u1ec7u \u0111\u1ed3ng\/ th\u00e1ng<\/td>\n<\/tr>\n<tr style=\"height: 26px;\">\n<td style=\"width: 50%; height: 26px;\">&gt;3 n\u0103m<\/td>\n<td style=\"width: 50%; height: 26px;\">8 &#8211; 12 tri\u1ec7u \u0111\u1ed3ng\/ th\u00e1ng<\/td>\n<\/tr>\n<tr style=\"height: 26px;\">\n<td style=\"width: 50%; height: 26px;\">Online<\/td>\n<td style=\"width: 50%; height: 26px;\">5 &#8211; 7 tri\u1ec7u \u0111\u1ed3ng\/ th\u00e1ng<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<div style=\"text-align: justify;\">\n<p style=\"text-align: justify;\"><em>L\u01b0u \u00fd: Nh\u1eefng th\u00f4ng tin tr\u00ean mang t\u00ednh ch\u1ea5t tham kh\u1ea3o. \u0110\u1ec3 bi\u1ebft m\u1ee9c l\u01b0\u01a1ng ch\u00ednh x\u00e1c, b\u1ea1n c\u00f3 th\u1ec3 tham kh\u1ea3o c\u00e1c tin tuy\u1ec3n d\u1ee5ng c\u1ee5 th\u1ec3 tr\u00ean c\u00e1c trang web t\u00ecm vi\u1ec7c uy t\u00edn nh\u01b0 Vieclam.net.<\/em><\/p>\n<figure id=\"attachment_14700\" aria-describedby=\"caption-attachment-14700\" style=\"width: 800px\" class=\"wp-caption alignnone\"><img decoding=\"async\" class=\"wp-image-14700 size-full\" src=\"https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28170720\/mo-ta-cong-viec-cham-soc-khach-hang-4-1.jpg\" alt=\"M\u1ee9c l\u01b0\u01a1ng cho c\u00f4ng vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng\" width=\"800\" height=\"450\" srcset=\"https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28170720\/mo-ta-cong-viec-cham-soc-khach-hang-4-1.jpg 800w, https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28170720\/mo-ta-cong-viec-cham-soc-khach-hang-4-1-300x169.jpg 300w, https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28170720\/mo-ta-cong-viec-cham-soc-khach-hang-4-1-768x432.jpg 768w, https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28170720\/mo-ta-cong-viec-cham-soc-khach-hang-4-1-150x84.jpg 150w, https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28170720\/mo-ta-cong-viec-cham-soc-khach-hang-4-1-696x392.jpg 696w, https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28170720\/mo-ta-cong-viec-cham-soc-khach-hang-4-1-747x420.jpg 747w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption id=\"caption-attachment-14700\" class=\"wp-caption-text\">M\u1ee9c l\u01b0\u01a1ng cho c\u00f4ng vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/figcaption><\/figure>\n<\/div>\n<div style=\"text-align: justify;\">\n<div>\u00a0<\/div>\n<\/div>\n<h3 style=\"text-align: justify;\"><span data-sheets-root=\"1\" data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;T\u1eeb kho\u00e1 ph\u1ee5: \\nm\u1eabu m\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \\nm\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng b\u1ec7nh vi\u1ec7n \\nm\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng viettel \\nm\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng kh\u00e1ch s\u1ea1n \\n\\nInternal link: \\n\\nOutline:\\nH1: B\u1ea3n m\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng chi ti\u1ebft\\n\\nH2: Sapo \\nTr\u00ecnh b\u00e0y ng\u1eafn g\u1ecdn v\u00e0 s\u00fac t\u00edch m\u1ee5c \u0111\u00edch c\u1ee7a b\u00e0i vi\u1ebft, c\u00f3 CTA (\u0111\u1ed9 d\u00e0i t\u1eeb 3-6 d\u00f2ng c\u00f3 ch\u1ee9a KW m\u1ee5c ti\u00eau) \\n\\nH3: 1. \u0110\u1ecbnh ngh\u0129a nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \\n\\nH3: 2. M\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \\n\\nH3: 3. M\u1ee9c l\u01b0\u01a1ng hi\u1ec7n t\u1ea1i cho c\u00f4ng vi\u1ec7c nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \\n- Vi\u1ebft l\u1eddi d\u1eabn \\n- K\u1ebb b\u1ea3ng: V\u1ecb tr\u00ed, M\u1ee9c l\u01b0\u01a1ng \\n(ch\u00e8n kw ph\u1ee5 v\u00e0o v\u1ecb tr\u00ed, b\u1ed5 sung th\u00eam c\u00e1c v\u1ecb tr\u00ed nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng kh\u00e1ch, m\u1ee9c l\u01b0\u01a1ng \u0111\u1ec3 giao \u0111\u1ed9ng trong kho\u1ea3ng)\\n- Note l\u01b0u \u00fd ch\u1ec9 l\u00e0 m\u1ee9c l\u01b0\u01a1ng tham kh\u1ea3o... \\n\\nH3: 4. Nh\u1eefng t\u1ed1 ch\u1ea5t \u0111\u1ec3 tr\u1edf th\u00e0nh nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \\nGi\u1ecdng n\u00f3i d\u1ec5 nghe, kh\u1ea3 n\u0103ng truy\u1ec1n \u0111\u1ea1t t\u1ed1t \\nCh\u1ecbu \u0111\u01b0\u1ee3c \u00e1p l\u1ef1c cao trong c\u00f4ng vi\u1ec7c \\nTh\u00e0nh th\u1ea1o k\u1ef9 n\u0103ng tin h\u1ecdc v\u0103n ph\u00f2ng \\nC\u00f3 kh\u1ea3 n\u0103ng l\u1eafng nghe \\n\\nH3: 5. K\u1ef9 n\u0103ng \u0111\u1ec3 tr\u1edf th\u00e0nh nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng chuy\u00ean nghi\u1ec7p \\n- K\u1ef9 n\u0103ng giao ti\u1ebfp t\u1ed1t \\n- S\u1ef1 nhi\u1ec7t t\u00ecnh v\u00e0 chu \u0111\u00e1o \\n- N\u1eafm r\u00f5 ki\u1ebfn th\u1ee9c v\u1ec1 s\u1ea3n ph\u1ea9m \\n- Ki\u00ean nh\u1eabn v\u1edbi kh\u00e1ch h\u00e0ng \\n- Kh\u1ea3 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 t\u1ed1t\\n\\nH3: 6. T\u00ecm vi\u1ec7c l\u00e0m Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ea1i Vieclam.net\\n\\nK\u1ebft \\nD\u1eabn d\u1eaft v\u1ec1 Vieclam.net \u0111\u1ec3 t\u1ea1o CV \u1ee9ng tuy\u1ec3n, xem th\u00eam c\u00e1c tin \u0111\u0103ng kh\u00e1c...\\n\\nTham kh\u1ea3o: https:\/\/careerviet.vn\/vi\/talentcommunity\/wiki-career\/cham-soc-khach-hang-la-gi-mo-ta-cong-viec-nhan-vien-cham-soc-khach-hang.35A52024.html?gad_source=1&amp;gclid=CjwKCAjwouexBhAuEiwAtW_ZxxsQ-Jqk9LGKzJhHMDN47JI7GfxMzLksKplCIbcn5y32XdfvMX3KoRoChHQQAvD_BwE \\nhttps:\/\/glints.com\/vn\/blog\/mo-ta-cong-viec-nhan-vien-cham-soc-khach-hang\/#yeu_cau_co_ban_cua_mot_nhan_vien_cskh_la_gi\\nhttps:\/\/fastwork.vn\/ban-mo-ta-cong-viec-nhan-vien-cham-soc-khach-hang-2021\/#5_Nhung_nguyen_tac_can_nho_trong_quy_trinh_cham_soc_khach_hang_truoc_ban_hang_-_trong_-_sau_ban_hang&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:1311491,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:6989903},&quot;11&quot;:3,&quot;12&quot;:0,&quot;21&quot;:0,&quot;23&quot;:1}\" data-sheets-textstyleruns=\"{&quot;1&quot;:0,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:14}\uee10{&quot;1&quot;:195,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:211}\uee10{&quot;1&quot;:212,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:283}\uee10{&quot;1&quot;:285,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:295}\uee10{&quot;1&quot;:399,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:507}\uee10{&quot;1&quot;:508,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:579}\uee10{&quot;1&quot;:793,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:858}\uee10{&quot;1&quot;:1002,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:1075}\uee10{&quot;1&quot;:1222,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:1278}\uee10{&quot;1&quot;:1738,&quot;2&quot;:{&quot;2&quot;:{&quot;1&quot;:2,&quot;2&quot;:1136076},&quot;9&quot;:1}}\" data-sheets-hyperlinkruns=\"{&quot;1&quot;:1739,&quot;2&quot;:&quot;https:\/\/fastwork.vn\/ban-mo-ta-cong-viec-nhan-vien-cham-soc-khach-hang-2021\/#5_Nhung_nguyen_tac_can_nho_trong_quy_trinh_cham_soc_khach_hang_truoc_ban_hang_-_trong_-_sau_ban_hang&quot;}\uee10{&quot;1&quot;:1915}\"><strong>4. Nh\u1eefng t\u1ed1 ch\u1ea5t \u0111\u1ec3 tr\u1edf th\u00e0nh nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\">\u0110\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc, b\u1ea1n c\u1ea7n s\u1edf h\u1eefu m\u1ed9t s\u1ed1 t\u1ed1 ch\u1ea5t v\u00e0 k\u1ef9 n\u0103ng quan tr\u1ecdng sau:<\/p>\n<ul style=\"text-align: justify;\">\n<li>\n<p><strong>Gi\u1ecdng n\u00f3i d\u1ec5 nghe, kh\u1ea3 n\u0103ng truy\u1ec1n \u0111\u1ea1t t\u1ed1t:<\/strong> M\u1ed9t gi\u1ecdng n\u00f3i d\u1ec5 nghe v\u00e0 c\u00e1ch truy\u1ec1n \u0111\u1ea1t r\u00f5 r\u00e0ng, m\u1ea1ch l\u1ea1c gi\u00fap t\u1ea1o \u1ea5n t\u01b0\u1ee3ng t\u1ed1t v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 l\u00e0m cho qu\u00e1 tr\u00ecnh giao ti\u1ebfp tr\u1edf n\u00ean su\u00f4n s\u1ebb h\u01a1n.<\/p>\n<\/li>\n<li>\n<p><strong>Ch\u1ecbu \u0111\u01b0\u1ee3c \u00e1p l\u1ef1c cao trong c\u00f4ng vi\u1ec7c:<\/strong> C\u00f4ng vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng th\u01b0\u1eddng ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi nhi\u1ec1u t\u00ecnh hu\u1ed1ng kh\u00f3 kh\u0103n v\u00e0 \u00e1p l\u1ef1c t\u1eeb kh\u00e1ch h\u00e0ng. Kh\u1ea3 n\u0103ng ch\u1ecbu \u0111\u1ef1ng v\u00e0 x\u1eed l\u00fd \u00e1p l\u1ef1c s\u1ebd gi\u00fap b\u1ea1n duy tr\u00ec hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c \u1ed5n \u0111\u1ecbnh.<\/p>\n<\/li>\n<li>\n<p><strong>Th\u00e0nh th\u1ea1o k\u1ef9 n\u0103ng tin h\u1ecdc v\u0103n ph\u00f2ng:<\/strong> Th\u00e0nh th\u1ea1o c\u00e1c k\u1ef9 n\u0103ng tin h\u1ecdc v\u0103n ph\u00f2ng nh\u01b0 Word, Excel, v\u00e0 c\u00e1c ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng (CRM) l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft \u0111\u1ec3 x\u1eed l\u00fd c\u00f4ng vi\u1ec7c nhanh ch\u00f3ng v\u00e0 hi\u1ec7u qu\u1ea3.<\/p>\n<\/li>\n<li>\n<p><strong>T\u00ednh ki\u00ean nh\u1eabn:\u00a0<\/strong>Ki\u00ean nh\u1eabn l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng gi\u00fap b\u1ea1n x\u1eed l\u00fd c\u00e1c t\u00ecnh hu\u1ed1ng c\u0103ng th\u1eb3ng m\u1ed9t c\u00e1ch b\u00ecnh t\u0129nh v\u00e0 hi\u1ec7u qu\u1ea3, \u0111\u1ed3ng th\u1eddi t\u1ea1o ra tr\u1ea3i nghi\u1ec7m t\u1ed1t cho kh\u00e1ch h\u00e0ng.<\/p>\n<\/li>\n<li>\n<p><strong>Th\u00e1i \u0111\u1ed9 t\u00edch c\u1ef1c v\u00e0 nhi\u1ec7t t\u00ecnh:<\/strong> M\u1ed9t th\u00e1i \u0111\u1ed9 t\u00edch c\u1ef1c, nhi\u1ec7t t\u00ecnh kh\u00f4ng ch\u1ec9 gi\u00fap b\u1ea1n l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 h\u01a1n m\u00e0 c\u00f2n t\u1ea1o ra tr\u1ea3i nghi\u1ec7m t\u1ed1t cho kh\u00e1ch h\u00e0ng.<\/p>\n<\/li>\n<\/ul>\n<figure id=\"attachment_14701\" aria-describedby=\"caption-attachment-14701\" style=\"width: 800px\" class=\"wp-caption alignnone\"><img decoding=\"async\" class=\"wp-image-14701 size-full\" src=\"https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28170729\/mo-ta-cong-viec-cham-soc-khach-hang-5-1.jpg\" alt=\"Nh\u1eefng t\u1ed1 ch\u1ea5t \u0111\u1ec3 tr\u1edf th\u00e0nh nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng\" width=\"800\" height=\"450\" srcset=\"https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28170729\/mo-ta-cong-viec-cham-soc-khach-hang-5-1.jpg 800w, https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28170729\/mo-ta-cong-viec-cham-soc-khach-hang-5-1-300x169.jpg 300w, https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28170729\/mo-ta-cong-viec-cham-soc-khach-hang-5-1-768x432.jpg 768w, https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28170729\/mo-ta-cong-viec-cham-soc-khach-hang-5-1-150x84.jpg 150w, https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28170729\/mo-ta-cong-viec-cham-soc-khach-hang-5-1-696x392.jpg 696w, https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28170729\/mo-ta-cong-viec-cham-soc-khach-hang-5-1-747x420.jpg 747w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption id=\"caption-attachment-14701\" class=\"wp-caption-text\">Nh\u1eefng t\u1ed1 ch\u1ea5t \u0111\u1ec3 tr\u1edf th\u00e0nh nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/figcaption><\/figure>\n<p style=\"text-align: justify;\"><strong>Xem th\u00eam: <a href=\"https:\/\/vieclam.net\/blog\/mo-ta-cong-viec-le-tan-14150\/\" target=\"_blank\" rel=\"noopener\">B\u1ea3ng m\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c l\u1ec5 t\u00e2n \u0111\u1ea7y \u0111\u1ee7 v\u00e0 chi ti\u1ebft nh\u1ea5t<\/a><\/strong><\/p>\n<h3 style=\"text-align: justify;\"><span data-sheets-root=\"1\" data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;T\u1eeb kho\u00e1 ph\u1ee5: \\nm\u1eabu m\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \\nm\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng b\u1ec7nh vi\u1ec7n \\nm\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng viettel \\nm\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng kh\u00e1ch s\u1ea1n \\n\\nInternal link: \\n\\nOutline:\\nH1: B\u1ea3n m\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng chi ti\u1ebft\\n\\nH2: Sapo \\nTr\u00ecnh b\u00e0y ng\u1eafn g\u1ecdn v\u00e0 s\u00fac t\u00edch m\u1ee5c \u0111\u00edch c\u1ee7a b\u00e0i vi\u1ebft, c\u00f3 CTA (\u0111\u1ed9 d\u00e0i t\u1eeb 3-6 d\u00f2ng c\u00f3 ch\u1ee9a KW m\u1ee5c ti\u00eau) \\n\\nH3: 1. \u0110\u1ecbnh ngh\u0129a nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \\n\\nH3: 2. M\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \\n\\nH3: 3. M\u1ee9c l\u01b0\u01a1ng hi\u1ec7n t\u1ea1i cho c\u00f4ng vi\u1ec7c nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \\n- Vi\u1ebft l\u1eddi d\u1eabn \\n- K\u1ebb b\u1ea3ng: V\u1ecb tr\u00ed, M\u1ee9c l\u01b0\u01a1ng \\n(ch\u00e8n kw ph\u1ee5 v\u00e0o v\u1ecb tr\u00ed, b\u1ed5 sung th\u00eam c\u00e1c v\u1ecb tr\u00ed nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng kh\u00e1ch, m\u1ee9c l\u01b0\u01a1ng \u0111\u1ec3 giao \u0111\u1ed9ng trong kho\u1ea3ng)\\n- Note l\u01b0u \u00fd ch\u1ec9 l\u00e0 m\u1ee9c l\u01b0\u01a1ng tham kh\u1ea3o... \\n\\nH3: 4. Nh\u1eefng t\u1ed1 ch\u1ea5t \u0111\u1ec3 tr\u1edf th\u00e0nh nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \\nGi\u1ecdng n\u00f3i d\u1ec5 nghe, kh\u1ea3 n\u0103ng truy\u1ec1n \u0111\u1ea1t t\u1ed1t \\nCh\u1ecbu \u0111\u01b0\u1ee3c \u00e1p l\u1ef1c cao trong c\u00f4ng vi\u1ec7c \\nTh\u00e0nh th\u1ea1o k\u1ef9 n\u0103ng tin h\u1ecdc v\u0103n ph\u00f2ng \\nC\u00f3 kh\u1ea3 n\u0103ng l\u1eafng nghe \\n\\nH3: 5. K\u1ef9 n\u0103ng \u0111\u1ec3 tr\u1edf th\u00e0nh nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng chuy\u00ean nghi\u1ec7p \\n- K\u1ef9 n\u0103ng giao ti\u1ebfp t\u1ed1t \\n- S\u1ef1 nhi\u1ec7t t\u00ecnh v\u00e0 chu \u0111\u00e1o \\n- N\u1eafm r\u00f5 ki\u1ebfn th\u1ee9c v\u1ec1 s\u1ea3n ph\u1ea9m \\n- Ki\u00ean nh\u1eabn v\u1edbi kh\u00e1ch h\u00e0ng \\n- Kh\u1ea3 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 t\u1ed1t\\n\\nH3: 6. T\u00ecm vi\u1ec7c l\u00e0m Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ea1i Vieclam.net\\n\\nK\u1ebft \\nD\u1eabn d\u1eaft v\u1ec1 Vieclam.net \u0111\u1ec3 t\u1ea1o CV \u1ee9ng tuy\u1ec3n, xem th\u00eam c\u00e1c tin \u0111\u0103ng kh\u00e1c...\\n\\nTham kh\u1ea3o: https:\/\/careerviet.vn\/vi\/talentcommunity\/wiki-career\/cham-soc-khach-hang-la-gi-mo-ta-cong-viec-nhan-vien-cham-soc-khach-hang.35A52024.html?gad_source=1&amp;gclid=CjwKCAjwouexBhAuEiwAtW_ZxxsQ-Jqk9LGKzJhHMDN47JI7GfxMzLksKplCIbcn5y32XdfvMX3KoRoChHQQAvD_BwE \\nhttps:\/\/glints.com\/vn\/blog\/mo-ta-cong-viec-nhan-vien-cham-soc-khach-hang\/#yeu_cau_co_ban_cua_mot_nhan_vien_cskh_la_gi\\nhttps:\/\/fastwork.vn\/ban-mo-ta-cong-viec-nhan-vien-cham-soc-khach-hang-2021\/#5_Nhung_nguyen_tac_can_nho_trong_quy_trinh_cham_soc_khach_hang_truoc_ban_hang_-_trong_-_sau_ban_hang&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:1311491,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:6989903},&quot;11&quot;:3,&quot;12&quot;:0,&quot;21&quot;:0,&quot;23&quot;:1}\" data-sheets-textstyleruns=\"{&quot;1&quot;:0,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:14}\uee10{&quot;1&quot;:195,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:211}\uee10{&quot;1&quot;:212,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:283}\uee10{&quot;1&quot;:285,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:295}\uee10{&quot;1&quot;:399,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:507}\uee10{&quot;1&quot;:508,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:579}\uee10{&quot;1&quot;:793,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:858}\uee10{&quot;1&quot;:1002,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:1075}\uee10{&quot;1&quot;:1222,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:1278}\uee10{&quot;1&quot;:1738,&quot;2&quot;:{&quot;2&quot;:{&quot;1&quot;:2,&quot;2&quot;:1136076},&quot;9&quot;:1}}\" data-sheets-hyperlinkruns=\"{&quot;1&quot;:1739,&quot;2&quot;:&quot;https:\/\/fastwork.vn\/ban-mo-ta-cong-viec-nhan-vien-cham-soc-khach-hang-2021\/#5_Nhung_nguyen_tac_can_nho_trong_quy_trinh_cham_soc_khach_hang_truoc_ban_hang_-_trong_-_sau_ban_hang&quot;}\uee10{&quot;1&quot;:1915}\"><strong>5. K\u1ef9 n\u0103ng c\u1ea7n c\u00f3 \u0111\u1ec3 tr\u1edf th\u00e0nh nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng chuy\u00ean nghi\u1ec7p<\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\">\u0110\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t chuy\u00ean vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng gi\u1ecfi, b\u1ea1n c\u1ea7n ph\u1ea3i trang b\u1ecb cho m\u00ecnh nh\u1eefng k\u1ef9 n\u0103ng, t\u1ed1 ch\u1ea5t c\u1ea7n thi\u1ebft sau:<\/p>\n<ul style=\"text-align: justify;\">\n<li><strong>K\u1ef9 n\u0103ng giao ti\u1ebfp t\u1ed1t<\/strong>: Gi\u00fap b\u1ea1n trao \u0111\u1ed5i th\u00f4ng tin hi\u1ec7u qu\u1ea3, th\u1ea5u hi\u1ec3u nhu c\u1ea7u kh\u00e1ch h\u00e0ng, v\u00e0 thuy\u1ebft ph\u1ee5c h\u1ecd s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5.<\/li>\n<li><strong>K\u1ef9 n\u0103ng l\u1eafng nghe<\/strong>: L\u1eafng nghe c\u1ea9n th\u1eadn \u0111\u1ec3 th\u1ea5u hi\u1ec3u v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch \u0111\u1ed3ng c\u1ea3m v\u00e0 t\u00f4n tr\u1ecdng.<\/li>\n<li><strong>N\u1eafm r\u00f5 ki\u1ebfn th\u1ee9c v\u1ec1 s\u1ea3n ph\u1ea9m<\/strong>: Am hi\u1ec3u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 \u0111\u1ec3 cung c\u1ea5p th\u00f4ng tin ch\u00ednh x\u00e1c v\u00e0 t\u01b0 v\u1ea5n hi\u1ec7u qu\u1ea3.<\/li>\n<li><strong>Kh\u1ea3 n\u0103ng l\u00e0m vi\u1ec7c nh\u00f3m<\/strong>: Ph\u1ed1i h\u1ee3p t\u1ed1t v\u1edbi c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 v\u00e0 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5.<\/li>\n<li><strong>Kh\u1ea3 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 t\u1ed1t<\/strong>: Nhanh ch\u00f3ng v\u00e0 hi\u1ec7u qu\u1ea3, nh\u1ea1y b\u00e9n v\u00e0 s\u00e1ng t\u1ea1o trong m\u1ecdi t\u00ecnh hu\u1ed1ng \u0111\u1ec3 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng v\u00e0 n\u00e2ng cao s\u1ef1 h\u00e0i l\u00f2ng.<\/li>\n<\/ul>\n<figure id=\"attachment_14702\" aria-describedby=\"caption-attachment-14702\" style=\"width: 800px\" class=\"wp-caption alignnone\"><img decoding=\"async\" class=\"wp-image-14702 size-full\" src=\"https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28170738\/mo-ta-cong-viec-cham-soc-khach-hang-6-1.jpg\" alt=\"K\u1ef9 n\u0103ng \u0111\u1ec3 tr\u1edf th\u00e0nh nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng chuy\u00ean nghi\u1ec7p\" width=\"800\" height=\"450\" srcset=\"https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28170738\/mo-ta-cong-viec-cham-soc-khach-hang-6-1.jpg 800w, https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28170738\/mo-ta-cong-viec-cham-soc-khach-hang-6-1-300x169.jpg 300w, https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28170738\/mo-ta-cong-viec-cham-soc-khach-hang-6-1-768x432.jpg 768w, https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28170738\/mo-ta-cong-viec-cham-soc-khach-hang-6-1-150x84.jpg 150w, https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28170738\/mo-ta-cong-viec-cham-soc-khach-hang-6-1-696x392.jpg 696w, https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28170738\/mo-ta-cong-viec-cham-soc-khach-hang-6-1-747x420.jpg 747w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption id=\"caption-attachment-14702\" class=\"wp-caption-text\">K\u1ef9 n\u0103ng \u0111\u1ec3 tr\u1edf th\u00e0nh nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng chuy\u00ean nghi\u1ec7p<\/figcaption><\/figure>\n<h3 style=\"text-align: justify;\"><span data-sheets-root=\"1\" data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;T\u1eeb kho\u00e1 ph\u1ee5: \\nm\u1eabu m\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \\nm\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng b\u1ec7nh vi\u1ec7n \\nm\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng viettel \\nm\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng kh\u00e1ch s\u1ea1n \\n\\nInternal link: \\n\\nOutline:\\nH1: B\u1ea3n m\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng chi ti\u1ebft\\n\\nH2: Sapo \\nTr\u00ecnh b\u00e0y ng\u1eafn g\u1ecdn v\u00e0 s\u00fac t\u00edch m\u1ee5c \u0111\u00edch c\u1ee7a b\u00e0i vi\u1ebft, c\u00f3 CTA (\u0111\u1ed9 d\u00e0i t\u1eeb 3-6 d\u00f2ng c\u00f3 ch\u1ee9a KW m\u1ee5c ti\u00eau) \\n\\nH3: 1. \u0110\u1ecbnh ngh\u0129a nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \\n\\nH3: 2. M\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \\n\\nH3: 3. M\u1ee9c l\u01b0\u01a1ng hi\u1ec7n t\u1ea1i cho c\u00f4ng vi\u1ec7c nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \\n- Vi\u1ebft l\u1eddi d\u1eabn \\n- K\u1ebb b\u1ea3ng: V\u1ecb tr\u00ed, M\u1ee9c l\u01b0\u01a1ng \\n(ch\u00e8n kw ph\u1ee5 v\u00e0o v\u1ecb tr\u00ed, b\u1ed5 sung th\u00eam c\u00e1c v\u1ecb tr\u00ed nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng kh\u00e1ch, m\u1ee9c l\u01b0\u01a1ng \u0111\u1ec3 giao \u0111\u1ed9ng trong kho\u1ea3ng)\\n- Note l\u01b0u \u00fd ch\u1ec9 l\u00e0 m\u1ee9c l\u01b0\u01a1ng tham kh\u1ea3o... \\n\\nH3: 4. Nh\u1eefng t\u1ed1 ch\u1ea5t \u0111\u1ec3 tr\u1edf th\u00e0nh nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \\nGi\u1ecdng n\u00f3i d\u1ec5 nghe, kh\u1ea3 n\u0103ng truy\u1ec1n \u0111\u1ea1t t\u1ed1t \\nCh\u1ecbu \u0111\u01b0\u1ee3c \u00e1p l\u1ef1c cao trong c\u00f4ng vi\u1ec7c \\nTh\u00e0nh th\u1ea1o k\u1ef9 n\u0103ng tin h\u1ecdc v\u0103n ph\u00f2ng \\nC\u00f3 kh\u1ea3 n\u0103ng l\u1eafng nghe \\n\\nH3: 5. K\u1ef9 n\u0103ng \u0111\u1ec3 tr\u1edf th\u00e0nh nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng chuy\u00ean nghi\u1ec7p \\n- K\u1ef9 n\u0103ng giao ti\u1ebfp t\u1ed1t \\n- S\u1ef1 nhi\u1ec7t t\u00ecnh v\u00e0 chu \u0111\u00e1o \\n- N\u1eafm r\u00f5 ki\u1ebfn th\u1ee9c v\u1ec1 s\u1ea3n ph\u1ea9m \\n- Ki\u00ean nh\u1eabn v\u1edbi kh\u00e1ch h\u00e0ng \\n- Kh\u1ea3 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 t\u1ed1t\\n\\nH3: 6. T\u00ecm vi\u1ec7c l\u00e0m Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ea1i Vieclam.net\\n\\nK\u1ebft \\nD\u1eabn d\u1eaft v\u1ec1 Vieclam.net \u0111\u1ec3 t\u1ea1o CV \u1ee9ng tuy\u1ec3n, xem th\u00eam c\u00e1c tin \u0111\u0103ng kh\u00e1c...\\n\\nTham kh\u1ea3o: https:\/\/careerviet.vn\/vi\/talentcommunity\/wiki-career\/cham-soc-khach-hang-la-gi-mo-ta-cong-viec-nhan-vien-cham-soc-khach-hang.35A52024.html?gad_source=1&amp;gclid=CjwKCAjwouexBhAuEiwAtW_ZxxsQ-Jqk9LGKzJhHMDN47JI7GfxMzLksKplCIbcn5y32XdfvMX3KoRoChHQQAvD_BwE \\nhttps:\/\/glints.com\/vn\/blog\/mo-ta-cong-viec-nhan-vien-cham-soc-khach-hang\/#yeu_cau_co_ban_cua_mot_nhan_vien_cskh_la_gi\\nhttps:\/\/fastwork.vn\/ban-mo-ta-cong-viec-nhan-vien-cham-soc-khach-hang-2021\/#5_Nhung_nguyen_tac_can_nho_trong_quy_trinh_cham_soc_khach_hang_truoc_ban_hang_-_trong_-_sau_ban_hang&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:1311491,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:6989903},&quot;11&quot;:3,&quot;12&quot;:0,&quot;21&quot;:0,&quot;23&quot;:1}\" data-sheets-textstyleruns=\"{&quot;1&quot;:0,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:14}\uee10{&quot;1&quot;:195,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:211}\uee10{&quot;1&quot;:212,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:283}\uee10{&quot;1&quot;:285,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:295}\uee10{&quot;1&quot;:399,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:507}\uee10{&quot;1&quot;:508,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:579}\uee10{&quot;1&quot;:793,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:858}\uee10{&quot;1&quot;:1002,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:1075}\uee10{&quot;1&quot;:1222,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:1278}\uee10{&quot;1&quot;:1738,&quot;2&quot;:{&quot;2&quot;:{&quot;1&quot;:2,&quot;2&quot;:1136076},&quot;9&quot;:1}}\" data-sheets-hyperlinkruns=\"{&quot;1&quot;:1739,&quot;2&quot;:&quot;https:\/\/fastwork.vn\/ban-mo-ta-cong-viec-nhan-vien-cham-soc-khach-hang-2021\/#5_Nhung_nguyen_tac_can_nho_trong_quy_trinh_cham_soc_khach_hang_truoc_ban_hang_-_trong_-_sau_ban_hang&quot;}\uee10{&quot;1&quot;:1915}\"><strong>6. T\u00ecm vi\u1ec7c l\u00e0m Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ea1i Vieclam.net<\/strong><\/span><\/h3>\n<p style=\"text-align: justify;\">N\u1ebfu b\u1ea1n \u0111ang t\u00ecm ki\u1ebfm c\u01a1 h\u1ed9i vi\u1ec7c l\u00e0m trong l\u0129nh v\u1ef1c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, Vieclam.net l\u00e0 m\u1ed9t trong nh\u1eefng n\u1ec1n t\u1ea3ng tuy\u1ec3n d\u1ee5ng uy t\u00edn m\u00e0 b\u1ea1n kh\u00f4ng n\u00ean b\u1ecf qua. Trang web n\u00e0y cung c\u1ea5p h\u00e0ng ng\u00e0n tin tuy\u1ec3n d\u1ee5ng \u0111\u01b0\u1ee3c ki\u1ec3m duy\u1ec7t k\u1ef9 l\u01b0\u1ee1ng, gi\u00fap b\u1ea1n ti\u1ebfp c\u1eadn v\u1edbi c\u00e1c v\u1ecb tr\u00ed ph\u00f9 h\u1ee3p m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 d\u1ec5 d\u00e0ng.<\/p>\n<div class=\"flex flex-grow flex-col max-w-full\">\n<div class=\"min-h-[20px] text-message flex flex-col items-start whitespace-pre-wrap break-words [.text-message+&amp;]:mt-5 juice:w-full juice:items-end overflow-x-auto gap-2\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"01d3b897-8d4e-416d-8339-785c29a8cbe7\">\n<div class=\"flex w-full flex-col gap-1 juice:empty:hidden juice:first:pt-[3px]\">\n<div class=\"markdown prose w-full break-words dark:prose-invert light\">\n<p style=\"text-align: justify;\">T\u1ea1i Vieclam.net, b\u1ea1n c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng nh\u1eefng t\u00ednh n\u0103ng \u01b0u vi\u1ec7t nh\u01b0 b\u1ed9 l\u1ecdc th\u00f4ng minh gi\u00fap t\u00ecm ki\u1ebfm c\u00f4ng vi\u1ec7c theo y\u00eau c\u1ea7u c\u1ee5 th\u1ec3, giao di\u1ec7n d\u1ec5 s\u1eed d\u1ee5ng, h\u1ed7 tr\u1ee3 t\u1ea1o h\u1ed3 s\u01a1 xin vi\u1ec7c tr\u1ef1c tuy\u1ebfn v\u00e0 c\u1eadp nh\u1eadt tin tuy\u1ec3n d\u1ee5ng li\u00ean t\u1ee5c. \u0110i\u1ec1u n\u00e0y gi\u00fap b\u1ea1n d\u1ec5 d\u00e0ng ti\u1ebfp c\u1eadn v\u1edbi c\u00e1c c\u01a1 h\u1ed9i vi\u1ec7c l\u00e0m m\u1edbi nh\u1ea5t v\u00e0 n\u1ed9p \u0111\u01a1n \u1ee9ng tuy\u1ec3n m\u1ed9t c\u00e1ch thu\u1eadn ti\u1ec7n.<\/p>\n<figure id=\"attachment_14703\" aria-describedby=\"caption-attachment-14703\" style=\"width: 800px\" class=\"wp-caption alignnone\"><img decoding=\"async\" class=\"wp-image-14703 size-full\" src=\"https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28170747\/mo-ta-cong-viec-cham-soc-khach-hang-7-1.jpg\" alt=\"T\u00ecm vi\u1ec7c l\u00e0m Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ea1i Vieclam.net\" width=\"800\" height=\"450\" srcset=\"https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28170747\/mo-ta-cong-viec-cham-soc-khach-hang-7-1.jpg 800w, https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28170747\/mo-ta-cong-viec-cham-soc-khach-hang-7-1-300x169.jpg 300w, https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28170747\/mo-ta-cong-viec-cham-soc-khach-hang-7-1-768x432.jpg 768w, https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28170747\/mo-ta-cong-viec-cham-soc-khach-hang-7-1-150x84.jpg 150w, https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28170747\/mo-ta-cong-viec-cham-soc-khach-hang-7-1-696x392.jpg 696w, https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28170747\/mo-ta-cong-viec-cham-soc-khach-hang-7-1-747x420.jpg 747w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption id=\"caption-attachment-14703\" class=\"wp-caption-text\">T\u00ecm vi\u1ec7c l\u00e0m Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ea1i Vieclam.net<\/figcaption><\/figure>\n<p style=\"text-align: justify;\"><strong>L\u1eddi K\u1ebft<\/strong><\/p>\n<p style=\"text-align: justify;\">B\u00e0i vi\u1ebft n\u00e0y <a href=\"https:\/\/vieclam.net\/\" target=\"_blank\" rel=\"noopener\"><strong>Vieclam.net<\/strong><\/a> \u0111\u00e3 cung c\u1ea5p cho b\u1ea1n c\u00e1i nh\u00ecn t\u1ed5ng quan t\u1eeb <a href=\"https:\/\/vieclam.net\/blog\/mo-ta-cong-viec-cham-soc-khach-hang-14235\/\" target=\"_blank\" rel=\"noopener\"><strong>m\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong><\/a>, m\u1ee9c l\u01b0\u01a1ng hi\u1ec7n t\u1ea1i, \u0111\u1ebfn c\u00e1c k\u1ef9 n\u0103ng c\u1ea7n thi\u1ebft \u0111\u1ec3 tr\u1edf th\u00e0nh chuy\u00ean vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng gi\u1ecfi. Hy v\u1ecdng r\u1eb1ng nh\u1eefng th\u00f4ng tin n\u00e0y s\u1ebd gi\u00fap b\u1ea1n chu\u1ea9n b\u1ecb t\u1ed1t h\u01a1n cho h\u00e0nh tr\u00ecnh t\u00ecm ki\u1ebfm vi\u1ec7c l\u00e0m c\u1ee7a m\u00ecnh.<\/p>\n<p style=\"text-align: justify;\"><strong>C\u00f3 th\u1ec3 b\u1ea1n quan t\u00e2m:<\/strong><\/p>\n<div class=\"td_block_wrap tdb_title tdi_64 tdb-single-title td-pb-border-top td_block_template_1\" data-td-block-uid=\"tdi_64\">\n<div class=\"tdb-block-inner td-fix-index\">\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li class=\"tdb-title-text\" style=\"text-align: justify;\"><strong><a href=\"https:\/\/vieclam.net\/blog\/mo-ta-cong-viec-thu-kho-13805\/\" target=\"_blank\" rel=\"noopener\">Chi ti\u1ebft m\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c th\u1ee7 kho \u2013 M\u1ee9c l\u01b0\u01a1ng trung b\u00ecnh hi\u1ec7n nay<\/a><\/strong><\/li>\n<li class=\"tdb-title-text\" style=\"text-align: justify;\"><a style=\"font-family: Verdana, BlinkMacSystemFont, -apple-system, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;\" href=\"https:\/\/vieclam.net\/blog\/mo-ta-cong-viec-nhan-vien-kho-13655\/\" target=\"_blank\" rel=\"noopener\"><strong>Nh\u00e2n vi\u00ean kho l\u00e0 g\u00ec ? \u2013 M\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean kho<\/strong><\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Hi\u1ec7n nay, nhu c\u1ea7u tuy\u1ec3n d\u1ee5ng nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ea1i c\u00e1c c\u00f4ng ty v\u00e0 doanh nghi\u1ec7p ng\u00e0y c\u00e0ng t\u0103ng cao, t\u1ea1o ra c\u01a1 h\u1ed9i vi\u1ec7c l\u00e0m v\u00f4 c\u00f9ng r\u1ed9ng m\u1edf. B\u00e0i vi\u1ebft &#8220;M\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng&#8221; sau c\u1ee7a\u00a0Vieclam.net s\u1ebd cung c\u1ea5p th\u00f4ng tin chi ti\u1ebft, h\u1eefu \u00edch gi\u00fap [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":14695,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ub_ctt_via":"","footnotes":""},"categories":[4],"tags":[],"class_list":{"0":"post-14235","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-meo-tim-viec"},"acf":[],"featured_image_src":"https:\/\/s3.amazonaws.com\/blogcdn.vieclam.net\/blog\/wp-content\/uploads\/2024\/05\/28165643\/mo-ta-cong-viec-cham-soc-khach-hang-8.jpg","author_info":{"display_name":"Th\u00e1i Ng\u1ecdc Huy\u1ec1n","author_link":"https:\/\/vieclam.net\/blog\/author\/thaingochuyen260501\/"},"_links":{"self":[{"href":"https:\/\/vieclam.net\/blog\/wp-json\/wp\/v2\/posts\/14235","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vieclam.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vieclam.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vieclam.net\/blog\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/vieclam.net\/blog\/wp-json\/wp\/v2\/comments?post=14235"}],"version-history":[{"count":13,"href":"https:\/\/vieclam.net\/blog\/wp-json\/wp\/v2\/posts\/14235\/revisions"}],"predecessor-version":[{"id":14788,"href":"https:\/\/vieclam.net\/blog\/wp-json\/wp\/v2\/posts\/14235\/revisions\/14788"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vieclam.net\/blog\/wp-json\/wp\/v2\/media\/14695"}],"wp:attachment":[{"href":"https:\/\/vieclam.net\/blog\/wp-json\/wp\/v2\/media?parent=14235"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vieclam.net\/blog\/wp-json\/wp\/v2\/categories?post=14235"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vieclam.net\/blog\/wp-json\/wp\/v2\/tags?post=14235"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}