{"id":17560,"date":"2024-08-06T12:27:23","date_gmt":"2024-08-06T05:27:23","guid":{"rendered":"https:\/\/vieclam.net\/blog\/?p=17560"},"modified":"2024-08-06T12:27:28","modified_gmt":"2024-08-06T05:27:28","slug":"quan-ly-khach-san-la-gi","status":"publish","type":"post","link":"https:\/\/vieclam.net\/blog\/quan-ly-khach-san-la-gi-17560\/","title":{"rendered":"Qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n l\u00e0 g\u00ec? M\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c v\u00e0 m\u1ee9c l\u01b0\u01a1ng"},"content":{"rendered":"\n

Qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n l\u00e0 g\u00ec?<\/strong> \u0110\u00f3 l\u00e0 v\u1ecb tr\u00ed \u0111\u00f3ng vai tr\u00f2 then ch\u1ed1t trong vi\u1ec7c \u0111i\u1ec1u h\u00e0nh v\u00e0 gi\u00e1m s\u00e1t ho\u1ea1t \u0111\u1ed9ng c\u1ee7a m\u1ed9t kh\u00e1ch s\u1ea1n. Trong b\u00e0i vi\u1ebft n\u00e0y, h\u00e3y c\u00f9ng Vieclam.net t\u00ecm hi\u1ec3u chi ti\u1ebft v\u1ec1 m\u00f4 t\u1ea3 v\u00e0 y\u00eau c\u1ea7u c\u00f4ng vi\u1ec7c c\u1ee7a m\u1ed9t qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n c\u00f9ng v\u1edbi m\u1ee9c l\u01b0\u01a1ng h\u1ea5p d\u1eabn cho v\u1ecb tr\u00ed n\u00e0y nh\u00e9!<\/h2>\n
\"Qu\u1ea3n
Qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n l\u00e0 g\u00ec? M\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c v\u00e0 m\u1ee9c l\u01b0\u01a1ng<\/figcaption><\/figure>\n

I. Qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n l\u00e0 g\u00ec?<\/strong><\/h3>\n

Qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n (Hotel Management) l\u00e0 t\u1ed5 ch\u1ee9c, qu\u1ea3n l\u00fd t\u1ea5t c\u1ea3 nh\u1eefng ho\u1ea1t \u0111\u1ed9ng c\u1ee7a kh\u00e1ch s\u1ea1n m\u1ed9t c\u00e1ch khoa h\u1ecdc v\u00e0 hi\u1ec7u qu\u1ea3 bao g\u1ed3m qu\u1ea3n l\u00fd t\u00e0i ch\u00ednh, ti\u1ebfp th\u1ecb, nh\u00e2n s\u1ef1, d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 c\u01a1 s\u1edf v\u1eadt ch\u1ea5t.<\/p>\n

Trong qu\u00e1 tr\u00ecnh kinh doanh v\u00e0 v\u1eadn h\u00e0nh, qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n gi\u00e1m s\u00e1t ho\u1ea1t \u0111\u1ed9ng c\u1ee7a c\u00e1c b\u1ed9 ph\u1eadn \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3. D\u1ef1a tr\u00ean c\u00e1c \u0111\u00e1nh gi\u00e1 n\u00e0y, h\u1ecd s\u1ebd \u0111i\u1ec1u ch\u1ec9nh, s\u1eeda \u0111\u1ed5i ho\u1eb7c c\u1ea3i ti\u1ebfn c\u00e1c quy tr\u00ecnh \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o ph\u00f9 h\u1ee3p v\u00e0 t\u1ed1i \u01b0u.<\/p>\n

\"Qu\u1ea3n
Qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n l\u00e0 g\u00ec?<\/figcaption><\/figure>\n

II. C\u1eadp nh\u1eadt m\u1ee9c l\u01b0\u01a1ng c\u1ee7a qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n m\u1edbi nh\u1ea5t<\/strong><\/h3>\n

Qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n l\u00e0 m\u1ed9t trong nh\u1eefng c\u00f4ng vi\u1ec7c c\u00f3 m\u1ee9c thu nh\u1eadp cao nh\u1ea5t t\u1ea1i Vi\u1ec7t Nam theo b\u00e1o c\u00e1o c\u1ee7a Robert Walters n\u0103m 2021. M\u1ee9c thu nh\u1eadp trung b\u00ecnh c\u1ee7a qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n s\u1ebd dao \u0111\u1ed9ng trong kho\u1ea3ng t\u1eeb 15 – 20 tri\u1ec7u \u0111\u1ed3ng. Tuy nhi\u00ean, \u0111\u1ed1i v\u1edbi nh\u1eefng v\u1ecb tr\u00ed c\u1ea5p cao v\u00e0 nh\u1eefng kh\u00e1ch s\u1ea1n c\u00f3 quy m\u00f4 l\u1edbn th\u00ec m\u1ee9c thu nh\u1eadp c\u00f3 th\u1ec3 l\u00ean \u0111\u1ebfn 80 tri\u1ec7u \u0111\u1ed3ng. B\u00ean c\u1ea1nh \u0111\u00f3, m\u1ee9c thu nh\u1eadp c\u00f2n c\u00f3 th\u1ec3 thay \u0111\u1ed5i d\u1ef1a tr\u00ean c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c nhau c\u1ee7a m\u1ed9t kh\u00e1ch s\u1ea1n. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 b\u1ea3ng th\u1ed1ng k\u00ea m\u1ee9c thu nh\u1eadp trung b\u00ecnh c\u1ee7a qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n theo t\u1eebng v\u1ecb tr\u00ed m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 tham kh\u1ea3o:\u00a0<\/p>\n\n\n\n\n\n\n\n\n\n
V\u1ecb tr\u00ed<\/strong><\/td>\nM\u1ee9c l\u01b0\u01a1ng<\/strong><\/td>\n<\/tr>\n
Tr\u01b0\u1edfng b\u1ed9 ph\u1eadn ti\u1ec1n s\u1ea3nh<\/td>\n15 – 20 tri\u1ec7u \u0111\u1ed3ng<\/td>\n<\/tr>\n
Tr\u01b0\u1eddng b\u1ed9 ph\u1eadn bu\u1ed3ng ph\u00f2ng<\/td>\n10 – 15 tri\u1ec7u \u0111\u1ed3ng<\/td>\n<\/tr>\n
Tr\u01b0\u1eddng b\u1ed9 ph\u1eadn \u1ea9m th\u1ef1c<\/td>\n15 – 30 tri\u1ec7u \u0111\u1ed3ng<\/td>\n<\/tr>\n
Tr\u01b0\u1edfng b\u1ed9 ph\u1eadn kinh doanh ti\u1ebfp th\u1ecb<\/td>\n15 – 30 tri\u1ec7u \u0111\u1ed3ng<\/td>\n<\/tr>\n
Tr\u01b0\u1edfng b\u1ed9 ph\u1eadn nh\u00e2n s\u1ef1\u00a0<\/td>\n10 – 30 tri\u1ec7u \u0111\u1ed3ng<\/td>\n<\/tr>\n
Qu\u1ea3n l\u00fd c\u1ea5p cao<\/td>\n20 – 60 tri\u1ec7u \u0111\u1ed3ng<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

L\u01b0u \u00fd: M\u1ee9c l\u01b0\u01a1ng tr\u00ean ch\u1ec9 mang t\u00ednh ch\u1ea5t tham kh\u1ea3o, m\u1ee9c l\u01b0\u01a1ng th\u1ef1c t\u1ebf c\u00f3 th\u1ec3 bi\u1ebfn \u0111\u1ed9ng ph\u1ee5 thu\u1ed9c v\u00e0o nhi\u1ec1u y\u1ebfu t\u1ed1 nh\u01b0 kinh nghi\u1ec7m, quy m\u00f4 kh\u00e1ch s\u1ea1n, c\u00e1c ph\u00fac l\u1ee3i k\u00e8m theo,… \u0110\u1ec3 c\u00f3 th\u1ec3 bi\u1ebft m\u1ee9c l\u01b0\u01a1ng c\u1ee5 th\u1ec3 c\u1ee7a qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n, b\u1ea1n c\u00f3 th\u1ebb tham kh\u1ea3o c\u00e1c tin \u0111\u0103ng tuy\u1ec3n d\u1ee5ng qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n tr\u00ean Vieclam.net.<\/em><\/p>\n

Xem th\u00eam: Nh\u00e2n vi\u00ean bu\u1ed3ng ph\u00f2ng l\u00e0 g\u00ec? m\u1ee9c l\u01b0\u01a1ng c\u1ee7a nh\u00e2n vi\u00ean bu\u1ed3ng ph\u00f2ng<\/a><\/strong><\/p>\n

III. M\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c c\u1ee7a qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n<\/strong><\/h3>\n

T\u00f9y v\u00e0o quy m\u00f4 c\u1ee7a kh\u00e1ch s\u1ea1n m\u00e0 kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c c\u1ee7a qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 kh\u00e1c nhau. C\u00f4ng vi\u1ec7c c\u1ee7a m\u1ed9t qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n kh\u00f4ng ch\u1ec9 \u0111\u01a1n thu\u1ea7n l\u00e0 gi\u00e1m s\u00e1t ho\u1ea1t \u0111\u1ed9ng h\u00e0ng ng\u00e0y m\u00e0 c\u00f2n bao g\u1ed3m vi\u1ec7c t\u1ea1o d\u1ef1ng m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 v\u00e0 th\u00fac \u0111\u1ea9y tinh th\u1ea7n l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean. \u0110\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 vai tr\u00f2 n\u00e0y, h\u00e3y c\u00f9ng Vieclam.net kh\u00e1m ph\u00e1 c\u00e1c nhi\u1ec7m v\u1ee5 ch\u00ednh m\u00e0 m\u1ed9t qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n ph\u1ea3i \u0111\u1ea3m nh\u1eadn h\u00e0ng ng\u00e0y ngay sau \u0111\u00e2y nh\u00e9:<\/p>\n

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\u0110\u1ec1 xu\u1ea5t, x\u00e2y d\u1ef1ng v\u00e0 tri\u1ec3n khai m\u1ed9t s\u1ed1 k\u1ebf ho\u1ea1ch kinh doanh<\/strong><\/p>\n

Qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n c\u1ea7n h\u1ee3p t\u00e1c ch\u1eb7t ch\u1ebd v\u1edbi c\u00e1c b\u1ed9 ph\u1eadn nh\u01b0 Sales, Marketing v\u00e0 Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ec3 \u0111\u1ec1 ra c\u00e1c m\u1ee5c ti\u00eau kinh doanh. T\u1eeb nh\u1eefng m\u1ee5c ti\u00eau n\u00e0y, h\u1ecd s\u1ebd ph\u00e1t tri\u1ec3n k\u1ebf ho\u1ea1ch v\u00e0 chi\u1ebfn l\u01b0\u1ee3c kinh doanh nh\u1eb1m t\u1ed1i \u01b0u h\u00f3a doanh thu.<\/p>\n

Duy tr\u00ec, x\u00e2y d\u1ef1ng \u0111\u00f3ng g\u00f3p v\u00e0 tri\u1ec3n khai c\u00e1c quy tr\u00ecnh ho\u1ea1t \u0111\u1ed9ng trong kh\u00e1ch s\u1ea1n<\/strong><\/p>\n

Qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n ch\u1ecbu tr\u00e1ch nhi\u1ec7m duy tr\u00ec c\u00e1c quy tr\u00ecnh l\u00e0m vi\u1ec7c c\u1ee7a c\u00e1c b\u1ed9 ph\u1eadn v\u00e0 \u0111\u00f3ng g\u00f3p x\u00e2y d\u1ef1ng vi\u1ec7c t\u1ed1i \u01b0u c\u00e1c quy tr\u00ecnh l\u00e0m vi\u1ec7c \u0111\u00f3. Trong qu\u00e1 tr\u00ecnh v\u1eadn h\u00e0nh, c\u1ea7n theo d\u00f5i v\u00e0 \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a c\u00e1c b\u1ed9 ph\u1eadn, sau \u0111\u00f3 \u0111i\u1ec1u ch\u1ec9nh v\u00e0 c\u1ea3i ti\u1ebfn quy tr\u00ecnh ph\u00f9 h\u1ee3p v\u1edbi t\u00ecnh h\u00ecnh th\u1ef1c t\u1ebf m\u00e0 v\u1eabn \u0111\u1ea3m b\u1ea3o hi\u1ec7u qu\u1ea3 kinh doanh.<\/p>\n

\"Nhi\u1ec7m
Nhi\u1ec7m v\u1ee5 c\u1ee7a qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n<\/figcaption><\/figure>\n

Gi\u00e1m s\u00e1t, \u0111i\u1ec1u ph\u1ed1i v\u00e0 qu\u1ea3n l\u00fd c\u00e1c ho\u1ea1t \u0111\u1ed9ng trong kh\u00e1ch s\u1ea1n<\/strong><\/p>\n

Qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n tr\u1ef1c ti\u1ebfp t\u1ed5 ch\u1ee9c, \u0111i\u1ec1u ph\u1ed1i v\u00e0 ph\u00e2n c\u00f4ng nhi\u1ec7m v\u1ee5 cho t\u1eebng b\u1ed9 ph\u1eadn v\u00e0 nh\u00e2n s\u1ef1. Theo d\u00f5i v\u00e0 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng c\u00e1c ph\u00f2ng \u1ed1c, c\u01a1 s\u1edf v\u1eadt ch\u1ea5t, trang thi\u1ebft b\u1ecb v\u00e0 t\u00e0i s\u1ea3n, \u0111\u1ea3m b\u1ea3o v\u1ec7 sinh, c\u0169ng nh\u01b0 th\u00e1i \u0111\u1ed9 v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng ph\u1ee5c v\u1ee5 c\u1ee7a nh\u00e2n vi\u00ean. Qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n c\u0169ng \u0111\u1ea3m b\u1ea3o tu\u00e2n th\u1ee7 c\u00e1c quy \u0111\u1ecbnh v\u1ec1 an to\u00e0n, s\u1ee9c kh\u1ecfe v\u00e0 ph\u00f2ng ch\u1ed1ng ch\u00e1y n\u1ed5, nh\u1eb1m duy tr\u00ec hi\u1ec7u su\u1ea5t kinh doanh t\u1ed1i \u01b0u.<\/p>\n

Kinh doanh v\u00e0 ti\u1ebfp th\u1ecb kh\u00e1ch s\u1ea1n<\/strong><\/p>\n

Qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n th\u00fac \u0111\u1ea9y s\u1ef1 ph\u00e1t tri\u1ec3n v\u00e0 th\u00e0nh c\u00f4ng c\u1ee7a kh\u00e1ch s\u1ea1n th\u00f4ng qua c\u00e1c chi\u1ebfn l\u01b0\u1ee3c ti\u1ebfp th\u1ecb v\u00e0 kinh doanh. X\u00e2y d\u1ef1ng c\u00e1c k\u1ebf ho\u1ea1ch to\u00e0n di\u1ec7n, s\u1eed d\u1ee5ng c\u00e1c k\u1ef9 thu\u1eadt ti\u1ebfp th\u1ecb m\u1edbi nh\u1ea5t \u0111\u1ec3 ti\u1ebfp c\u1eadn v\u00e0 thu h\u00fat kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau, nh\u1eb1m gia t\u0103ng doanh thu cho kh\u00e1ch s\u1ea1n.<\/p>\n

Qu\u1ea3n l\u00fd v\u00e0 \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean<\/strong><\/p>\n

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Qu\u1ea3n l\u00fd nh\u00e2n vi\u00ean l\u00e0 m\u1ed9t trong nh\u1eefng nhi\u1ec7m v\u1ee5 quan tr\u1ecdng c\u1ee7a qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n. \u0110\u1ea7u ti\u00ean, ch\u1ecbu tr\u00e1ch nhi\u1ec7m tuy\u1ec3n d\u1ee5ng, \u0111\u00e0o t\u1ea1o, n\u00e2ng cao nghi\u1ec7p v\u1ee5 v\u00e0 th\u00fac \u0111\u1ea9y \u0111\u1ed9ng l\u1ef1c l\u00e0m vi\u1ec7c cho nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng h\u1ecd \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o \u0111\u1ea7y \u0111\u1ee7 v\u1ec1 c\u00e1c quy tr\u00ecnh v\u00e0 ti\u00eau chu\u1ea9n d\u1ecbch v\u1ee5 c\u1ee7a kh\u00e1ch s\u1ea1n.<\/p>\n

Qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n s\u1eafp x\u1ebfp l\u1ecbch l\u00e0m vi\u1ec7c v\u00e0 ph\u00e2n chia nhi\u1ec7m v\u1ee5 c\u1ee5 th\u1ec3 cho t\u1eebng nh\u00e2n vi\u00ean, \u0111\u1ea3m b\u1ea3o m\u1ecdi v\u1ecb tr\u00ed \u0111\u1ec1u c\u00f3 ng\u01b0\u1eddi l\u00e0m vi\u1ec7c. Theo d\u00f5i hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean, \u0111\u01b0a ra nh\u1eadn x\u00e9t v\u00e0 ph\u1ea3n h\u1ed3i \u0111\u1ec3 gi\u00fap nh\u00e2n vi\u00ean c\u1ea3i thi\u1ec7n v\u00e0 ph\u00e1t tri\u1ec3n k\u1ef9 n\u0103ng, n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u1ee7a kh\u00e1ch s\u1ea1n.<\/p>\n

C\u00e1c c\u00f4ng vi\u1ec7c kh\u00e1c<\/strong><\/p>\n

Ngo\u00e0i c\u00e1c nhi\u1ec7m v\u1ee5 ch\u00ednh, qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n c\u00f2n th\u1ef1c hi\u1ec7n nhi\u1ec1u c\u00f4ng vi\u1ec7c kh\u00e1c nh\u01b0:<\/p>\n